Legal notices

Version of 27 September 2016

The use of this website implies your acceptance of our “General Conditions of Use” and our “Personal Data Policy”, below.
These apply to the addresses,, and

If you have any questions, don’t hesitate to contact us.

General Conditions of Use

The present General Conditions of Use are intended to define the terms under which the services of the website of Swiss Solidarity (Chaîne du Bonheur) are made available.

Our website contains links to other sites. Swiss Solidarity is not responsible for the practices and confidentiality rules of these sites, nor for their content and operation.

Intellectual property
The Swiss Solidarity website and the whole of its content (texts, photographs, illustrations, images, videos, logos, documents, etc.) are strictly protected by international and Swiss law. All rights are reserved to Swiss Solidarity, unless otherwise indicated.

The content of our website is copyrighted and its reproduction without the express written authorisation of Swiss Solidarity constitutes an act of counterfeit punishable by penal sanctions.

Any unauthorised reproductions of the name Swiss Solidarity, its logo and distinctive signs constitutes an act of counterfeit punishable by penal sanctions.

Competent jurisdiction
The legal rules applicable to the content and data transmission on and around the website are determined by Swiss law.

In the event of dispute that has not been settled amicably, the competent jurisdiction is Geneva, Switzerland. This is a translation into English; the original version in French is legally binding.

Data protection regulation

We at Swiss Solidarity (“Swiss Solidarity”, “we” or “us”) believe it is vital to protect your privacy when you access the information on our website. That is why we want to tell you what we do with your personal data, in particular how it is processed, disclosed, secured and deleted.

1. Personal data
Personal data (“data”) refers to all data relating to a particular individual or identifiable person. You give us your data when you donate to a fundraising campaign, subscribe to our newsletter or take part in some other campaign (e.g. a quiz). Usually you just give us your name, address – comprising the postcode, town and country where you live – telephone number, e-mail address and date of birth. We also record your IP address.

We can also record the data using cookies. We can receive your IP address, location, navigation and click stream data and can record how long you spent on our website. If you ask us to link you to other websites (e.g. with your Facebook account), this is also a source of information for us.

Personal data linked to financial transactions (e.g. credit card data) are not transferred to us. This data is processed according to the data protection rules and regulations of the websites and platforms responsible for handling this data.

We only send you information if you have given us your consent. You can change your mind any time and contact us to tell us you no longer wish to receive it. You just need to send an e-mail to info(at) or click on the link in our newsletter.We also record the information of those applying for a job with us.

2. Data processing
We aim to provide you with the services you ask for, or which we believe help to improve our website.

By accepting these data protection regulations, you agree to us collecting, storing and using your personal data for the following purposes:

  • so you can use the services offered on our websites
  • so you can receive our newsletter
  • so we can evaluate, adapt and improve our services and content
  • so we can prevent any illegal activity

3. Disclosure
In principle, we do not disclose your data to third parties. However, there are exceptions, for example when we have a legal obligation to do so. We may also pass on your data to the following people:

  • one of our service companies, if you have requested their services
  • third parties who provide services for us

If you would like to have access to your personal data, please contact us.

4. Cookies
We use Google Analytics, a professional web analysis service, to improve the quality of our services and communication.

The information collected by Google Analytics remains anonymous. Visitors to our website are not identified personally.

Google Analytics uses cookies to track the interaction between the website and the person visiting the website. These cookies save information such as when a website is accessed, the number of hits it receives and which website was last visited.

The IP address allows Google Analytics to identify the country, region and town or city in which the visitor is located.

Google Analytics’ data protection provisions can be accessed here. If you don't want Google Analytics to record your data, click on the link below. An opt-out cookie will be activated and your data will no longer be recorded when you visit this website. Deactivate Google Analytics

5. Security
We take technical and organisational measures in order to protect the data you give us against unauthorised processing. We improve these measures continuously, keeping them up to the latest technical standards. However, even with state-of-the-art technical measures, data cannot be protected entirely.

Particularly sensitive data, for example bank details given to us in a fundraising campaign, are collected directly by our partners; please refer to their data protection regulations.

6. Deletion
We only save your data for as long as the law allows us to. Thereafter, all data is deleted. If you submit a job application to us and are unsuccessful, your data will be deleted immediately.

7. Right of appeal and questions on data protection
You can, of course, appeal at any time against having your personal data processed. You just need to inform us, either in writing to Glückskette, Rue des Maraîchers 8, Postfach 132, 1211 Geneva 8 or by e-mail to info(at)

Swiss Solidarity is a foundation, started as an initiative of the Swiss public media SRG SSR | Partnership & collaboration

  • Keystone
  • Swisscom
  • SRG SSR alt




One picture often says more than a thousand words. Thanks to the partnership with the internationally operating Swiss picture agency Keystone, Swiss Solidarity has free and rapid access to recent pictures at any time. 

The Keystone picture agency takes a Swiss view of our country and the world. A team of 20 full-time photographers throughout Switzerland as well as international partner agencies ensure that no current event is missed. As the largest picture agency in Switzerland, Keystone has an almost unending store of material on Swiss social history (around 11 million archive images).




A national fundraising day is unthinkable without the means of Swisscom: In six regional fundraising centers, provided by Swisscom as well, between 120 and 150 phone lines are in use. This meant that, at the Tsunami’s fundraising day, over 70’000 calls were managed. On fundraising days, this service is free of charge.

The internet as a means of communication is vital for Swiss Solidarity, too. Therefore, Swisscom supports Swiss Solidarity’s web presence year after year with a considerable contribution. Swisscom (formerly PTT) has been an abiding partner for Swiss Solidarity for over sixty years.



Swiss Solidarity originated in 1946 from a radio show in western Switzerland – the first fundraising campaign was for the benefit of the orphans of World War II. The idea became more and more successful, and in 1983, Swiss Solidarity was granted the status of a foundation initiated by the Swiss Broadcasting Corporation SRG. Today, Swiss Solidarity is a foundation that raises funds for humanitarian relief projects and works with the SRG SSR.

On national solidarity and fundraising days, Swiss Solidarity demonstrates just what is meant by «idée suisse»: The solidarity and support of Switzerland’s entire population. This is only possible because the SRG SSR idée suisse supports Swiss Solidarity with its free broadcastings. Swiss Solidarity itself is – with a few exceptions – not a relief organization, but rather a solidarity network, cooperating with 25 relief organizations.

Additionally, the company’s entities SRF, RTS, RTR, RSI are all represented in the foundation board.